Dazzler — Frequently Asked Questions (FAQs)

1. Orders & Account Support
Q: How do I place an order on Dazzler?
A: Simply browse our collections, select your desired size or variant, and click "Add to Cart." Once you are done shopping, click the cart icon in the top right corner, select "Proceed to Checkout," enter your shipping address, complete your payment, and your order will be placed!
Q: Can I cancel or modify my order after placing it?
A: You can cancel your order directly from your User Dashboard as long as the status is marked as "Pending" or "Confirmed." Once your package has been handed over to our courier partner and marked as "Shipped" or "In Transit," the order cannot be canceled or altered. 
Q: I placed an order but didn't receive a confirmation email. What should I do?
A: Order confirmation emails are sent automatically. Please check your Spam or Junk folder. If it is not there, log in to your dashboard to verify if your order is visible under Order History. If the payment was deducted but no order is visible, please open a support ticket immediately.

 2. Returns, Exchanges & The Security Tag
Q: What is Dazzler's return window?
A: We offer a strict 3-day return and exchange policy from the date your parcel is marked as delivered by our courier partner.
Q: What is the "No Return Tag" policy?
A: To maintain strict hygiene and protect stock integrity, select apparel, premium footwear, and jewelry pieces are shipped with a distinct "No Return If Removed" security tag. You must check the fit, size, and condition of your product before cutting or breaking this tag. If this tag is broken, cut, tampered with, or re-attached, the item becomes final sale and cannot be returned under any circumstances.
Q: How do I initiate a return or exchange?
A: Log in to your account, go to User Dashboard → Order History, click on the specific order, and click the "Request Return" button. Choose your reason, upload the required photos of the item with the security tag intact, and submit.
Q: Are there any items that cannot be returned?
A: Yes. For health and hygiene safety, we do not accept returns on pierced earrings, nose rings, body jewelry, innerwear, socks, and bodysuits. Items purchased from our "Clearance" or "Mega Flash Sale" pages are also final sale and non-returnable.

3.Sizing & Product Care
Q: How do I find the correct size for clothing and footwear?
A: Every product page features a detailed "Size Guide" button right next to the size selection layout. We highly recommend measuring your dimensions in inches/centimeters and comparing them to our chart before purchasing. 
Q: How should I care for my Dazzler jewelry?
A: To prevent tarnishing, keep your jewelry away from water, perfumes, hairsprays, and body lotions. Always store your pieces in the original protective velvet pouch or Dazzler display box that arrived with your package.
 

4. Shipping & Delivery
Q: How long does delivery take, and how can I track it?
A: Standard delivery takes 3 to 5 business days for metro cities and 5 to 7 business days for regional areas. As soon as your order ships, a tracking link and ID will be sent to your registered email/phone number, and will also be visible inside your dashboard under Track Order. 
Q: Do you offer Cash on Delivery (COD)?
A: Yes, Cash on Delivery is available for most pin codes across the country. You can verify COD availability on the product page or checkout window by entering your zip code.