Dazzler Return & Refund Policy

Thank you for shopping at Dazzler. We take immense pride in the quality, authenticity, and presentation of our premium clothing, footwear, jewelry, and storage boxes. If you are not entirely satisfied with your purchase, we are here to assist you with a smooth return or exchange experience.

 1. The Return Window
You have a strict window of 3 days from the exact date and timestamp of delivery (as marked by our logistics partner) to initiate a return or exchange request through your user account dashboard.

2. ⚠️ The Dazzler Security Tag Policy (Strictly Enforced)
To maintain the highest hygiene standards, prevent fraudulent usage, and protect our inventory integrity, select products across all categories are shipped with a distinct, highly visible "No Return If Removed" security tag.
* Please thoroughly inspect your item for size, fit, style, and condition before cutting or breaking this tag.
* If this security tag is cut, broken, unsealed, torn, missing, or altered in any manner, the item is instantly deemed used and final sale. Dazzler will strictly reject the return request without exception, and the item will be shipped back to you at your own expense.

3. Category-Specific Return Conditions
To be eligible for a refund or size replacement, your item must be returned with its security tag completely intact, unwashed, unaltered, and matching the following criteria:
* Men’s & Women’s Clothing: Garments must be unworn, free of any stains (including makeup or deodorant), and free of smells (including perfumes or detergent). All original designer tags and labels must remain completely attached.
* Footwear: Shoes must be tried on indoors on a clean, carpeted surface to avoid scuffing or dirtying the soles. They must be returned inside their original, undamaged brand shoebox, which cannot be used as the outer shipping container.
* Jewelry: All jewelry pieces must be completely untarnished, scratch-free, and returned in their original velvet pouch, protective wrapping, or presentation display box. Items showing signs of wear or altered links cannot be accepted.
* Storage & Gift Boxes: Organizers, jewelry boxes, and gift containers must be empty, structurally sound, and free from any dents, rips, scratches, or moisture damage.

4. Items Excluded from Returns
For strict medical, health, and safety reasons, the following items are permanently non-returnable and non-exchangeable under any circumstances:
* Pierced earrings, nose rings, and all forms of body jewelry.
* Innerwear, lingerie, socks, and bodysuits.
* Any item purchased from our "Clearance", "Final Sale", or "Mega Flash Sale" sections.

5. Reverse Logistics and Shipping Fees

* Defective, Damaged, or Incorrect Items: If you receive a structurally damaged item or the wrong size/color due to an error on our part, Dazzler will cover 100% of the return shipping costs and arrange a free home pickup.
* Change of Mind / Elective Size Exchange: If you choose to return an item due to a change of personal preference or to switch to a different size, a flat reverse shipping fee of Rs 50 will be deducted from your final credit value.

6. Refund Processing and Timelines
Once your returned package arrives at our central warehouse, it will undergo a thorough inspection by our quality assurance team within 48 hours.
* Dazzler Wallet Credit (Fastest): Approved returns can be credited directly to your website store wallet within 24 hours of inspection completion for instant use on your next checkout.
* Original Payment Method: Alternatively, refunds can be sent back to your original payment gateway (Bank Account, UPI, or Credit Card). This process typically takes 5 to 7 business days to reflect in your account, depending entirely on your financial institution's processing cycle.