Dazzler Customer Support Policy

At Dazzler, we are committed to providing you with a seamless shopping experience for our clothing, footwear, and jewelry collections. If you experience technical glitches, shipping delays, or need help with a size exchange, our dedicated support team is here to assist you.
This policy outlines how to reach us, what information to provide, and our guaranteed turnaround times.

1. Official Support Channels

To ensure your request is tracked and resolved safely, please use our official channels. We do not process order changes or account support via social media comments or direct messages (DMs).
* Support Ticket System (Recommended): Log in to your Dazzler Dashboard, navigate to Support Tickets, and click "Create New Ticket".
* Email Support: Send an email to yourdazzlers@gmail.com (please include your Order ID in the subject line).
* WhatsApp Support Line: Message us at +91 9833551121 for quick assistance regarding active deliveries.

2. Hours of Operation
Our customer happiness team monitors tickets and communications during the following standard business hours:
* Monday to Saturday: 9:00 AM to 6:00 PM (IST)
* Sundays & Public Holidays: Closed (Tickets submitted during holidays will be prioritized on the next business day).

 3. Guaranteed Response Timelines
We value your time and aim to resolve issues as rapidly as possible:
* Standard Tickets & Emails: We respond within 12 to 24 business hours.
* WhatsApp & Live Chat: Initial response within 1 to 2 hours during operational windows.
* Refund & Return Verification: Once your item passes warehouse inspection, the support team updates your wallet or banking credit within 48 hours.

4. What Information We Need from You

To speed up your resolution and avoid long back-and-forth messages, please include the following details when opening a support request:
   1. Your registered Full Name and Phone Number.
   2. Your 9-digit Order ID (found in your confirmation email or dashboard).
   3. A clear description of the issue (e.g., "Received wrong shoe size" or "Payment deducted but order failed").
   4. Photos or Video Clip: If you are reporting a damaged garment, tarnished jewelry piece, or a broken security tag, you must attach high-quality visual proof to your ticket.

5. Abuse and Respect Policy

Our support staff is dedicated to solving your problems fairly and politely. We enforce a zero-tolerance policy toward abusive language, threats, profanity, or harassment. Dazzler reserves the technical right to close support tickets immediately and permanently freeze user accounts if a customer demonstrates hostile or abusive behavior toward our representatives.